February 6, 2019, Markham: Beth Depatie has joined the Canadian Viewpoint team as Call Centre & Project Manager.
In this role, Beth will be responsible for managing our Markham call centre operations, including managing day-to-day activities, ensuring telephone research projects are handled professionally and efficiently, and providing leadership to new and experienced call center personnel. She will also be responsible for managing projects for key clients with a focus on being their trusted, local research expert providing the high quality online and offline data they need to discover actionable insights.
Beth brings to the Canadian Viewpoint team a wealth of knowledge gathered from more than 15 years of experience managing personnel, budget plans, policies and standards, and project coordination in market research field operations and contact centers. A believer in life-long learning, some of Beth’s recent accomplishments include training in Six Sigma Principals, Project Management, Scrum for Managers, Leadership, and Occupational Health and Safety.
“Beth’s extensive experience managing call centres and marketing research projects in Canadian and US markets is a great asset,” says Jason Zweig. “We have nearly 40 years of experience managing telephone research, as well as other offline techniques like mall intercepts and in-home product tests, and our clients recognize the value of these person-to-person research techniques. Beth’s extensive experience will ensure our clients continue to benefit from the in-depth and personalized insights that these techniques offer.”