2020 Marketing Research, Customer Experience, and Retail Conferences in Canada

There’s a fantastic selection of conferences around the world but even better are those close to home. Here is a list of research conferences being held in Canada in 2020. Let us know if your favourite one is missing!

The Gathering

February 19 to 21, 2020, Banff: The Gathering is a top-rated, must-attend marketing summit hosted in the picturesque alpine town of Banff, Canada. Each year, disruptors from around the globe converge to learn from and celebrate the leaders behind some of the world’s most cult-like brands.

Future of Pharma Marketing Summit

February 26 to 27, 2020, Toronto: The only event of it’s kind in Canada, designed to help you overcome the unique challenges in pharmaceutical marketing. Connect with hundreds of like-minded peers to discuss the latest innovations in digital pharma marketing.

Retail, Marketing, & Technology Event

March 10 to 11, 2020, Toronto: Through interactive installations and provocative content, DX3 is your one-stop-shop for taking advantage of everything retail, digital marketing, and tech has to offer.


Festival of NewMR

March 16 to 20, 2020, VIRTUAL: The Festival of NewMR is a week long series of webinars where leading experts and new faces share new thinking about market research and insights. You, your staff, your clients, and your colleagues can tune in for free and find out about the key themes that are going to shape market research.

Customer Experience Strategies Summit

April 16 to 17, 2020, Toronto: Discover how visionaries and leaders behind the world’s most iconic organizations implement and leverage CX tactics & analytics. Use proven strategies from case studies and exclusive panel discussions. Meet with CX thought leaders and benchmark your CX strategies against them.

Retail Marketer’s Retail Marketing Conference

April 30, 2020, Toronto: Retail Council of Canada’s Retail Marketing Conference will inform, inspire and educate attendees on the latest retail marketing developments, insights and innovations to help position your brands for success.

eCommerce & Omnichannel Retail Conference

May 4 to 6, 2020, Toronto: eTail is a three day retreat designed to help you increase the profits from your business. You’ll get action-packed strategies and make connections with the top mind’s at Canada’s most successful retailers. No commercials. No egos. We cut out the fluff so you can return to the office with detailed take-aways.

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Insights Association CEO Summit Canada

May 6 to 8, 2020, Toronto: The Summit is designed for C-level executives of marketing research and data analytics firms as well as corporate insights and data analytics function leaders who must stay ahead of global industry issues and who seek business partnerships to improve their capabilities, deliverables and value.

CSPN Customer & Employee Experience Conference

May 13 to 15, 2020, Toronto: This exclusive conference will bring together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more. Our 23rd Annual Conference will offer outstanding networking opportunities with decision-makers from across Canada and the U.S.

Pharma Market Research Conference

May 20 to 21, 2020, Toronto: The Best and Largest Industry Assembly of Market Research Executives in Pharma, Biotech, Medical Devices & Diagnostics for 10+ Years.

CRIC’s Future of Qualitative Insights Summit

May 20, 2020, Toronto: This event is targeted to qualitative research consultants and managers/leaders on the client side who rely on insights from qualitative research.

CRIC’s AI and Data Analytics Summit

May 21, 2020, Toronto: This event is targeted to managers and senior leaders on the client side and from agencies who are responsible for developing data-driven strategies, gathering deeper insights from data and leveraging new tools and techniques to enhance ROI.


May 26 to 27, 2020, Toronto: STORE is Retail Council of Canada’s two-day conference held annually in Toronto. With an agenda and networking opportunities targeted to the unique needs of the dynamic retail industry in Canada, STORE is THE must-attend retail event of the season.

Big Data & AI Toronto

June 3 to 4, 2020, Toronto: From solving your data-driven business challenges to helping you navigate the latest Big Data tools, Big Data Toronto is designed to give you a 360 degree view on the industry. With two full days of conference programming, skill-based workshops and product demos, Big Data Toronto is engineered to provide you a comprehensive overview of the latest use cases, the industry’s advancements, and new applications.

Customer Success Summit Canada

June 18 to 19, 2020, Toronto: Canada’s only conference exclusively dedicated to the field of customer success. Gain exclusive insights from leading SaaS companies and other leaders in customer success.


June 22 to 25, 2020, Toronto. Collision is the fastest-growing tech conference in North America. Now in its seventh year, Collision has grown to over 30,000 attendees. Following the lead of our European event Web Summit, Collision has become a crossroads for the world’s most influential buyers, sellers, emerging companies, and policymakers.

Qualitative Analysis Conference

June 24 to 26, 2020, London, Ontario. This year’s conference calls on presenters to emphasize their conceptual and theoretical results, but also to share reflexive, firsthand accounts of how these were generated.

Data Analytics for the Public Sector

September 10 to 11, 2020, Toronto: Learn how data, predictive analytics and machine learning can provide numerous opportunities to improve service delivery, inform policy-making decisions and boost organizational performance.

Big Data and Analytics Summit West

September 29 to 30, 2020, Vancouver Designed to provide data executives with current trends, strategic insights and best practices trending in technology, data, AI, Machine Learning, risk management and managing talent.

Customer Experience for Financial Services

November 12 and 13, 2020, Toronto: Adopt cutting-edge tactics from leading innovators to gain a competitive advantage. Join industry leaders at the top CX event exclusively for financial institutions!

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Insights Paradigm Shift

November 2020 status unknown: Join us to hear from marketing, business and insights leaders navigating the paradigm shift and redefining their insights – from the function itself and the evolving analytical toolkit, to how insights are being leveraged differently to not just inform, but actually set and drive organizational strategy and actions.

Sensory Science Symposium

August 8 to 12, 2021: Symposium will showcase the research of fundamental and applied sensory and consumer scientists from a cross section of early and advanced career participants representing industry and academia.

Status Unknown

Customer Success Summit Canada

June 2020 status unknown.

Qualitative Health Research Conference

October 2020 status unknown: QHR is a three day annual conference focusing on qualitative research in health disciplines and is held in various Canadian cities every October.

Retail West

October 2020 status unknown. Get ready for a full-day immersion into the latest trends, technologies and best practices in modern retail. The packed agenda will inspire attendees with success stories and insights about how business is thriving in the Western market and on the national scene.


November 2020 status unknown VIRTUAL: We’re bringing you four days of webinars demonstrating the benefits of visual communication with in-house experts, guest speakers and client-side perspectives.

If you hear of any other interesting conferences, please let us know!

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With nearly 40 years of experience, Canadian Viewpoint is a field and data collection company that specializes in English and French offline and online services. We offer
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programming and hosting,
custom omnibus, mall intercepts, pre-recruits to central location, mystery shopping, site interviews, IHUTs, sensory, product, and package tests, discussion boards, CATI, facial coding, and other innovative technologies. Learn more about our services on our website. Canadian Viewpoint is a founding board member of CRIC (Canadian Research Insights Council) and named on both the 2019 GRIT Top 50 list of Emerging Players and the Women in Research shortlist for Best Places to Work.

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