Case Study: Disrupting the food service industry to deliver best in class service throughout the customer journey, by Sklar Wilton & Associates

Even though artificial intelligence has been a topic of interest for more than fifty years, it’s only been in the last few years that experts have made giant leaps in progress that have been really noticed or appreciated by non-experts. If you’ve ever used a chatbot on your computer or your phone or placed an order for fast food using a kiosk, chances are you’ve experienced AI.

In order to understand how Canadians perceive the effects of AI in their lives, Sklar Wilton & Associates has run an online survey tracker for the last three years. In this blog post, they describe perceptions about AI being used in the restaurant industry and provide examples of how innovators are disrupting the restaurant industry by leveraging AI to improve the customer experience. And that includes training AI to develop new food pairings such as shrimp and jam pizza!

We were pleased to partner with Sklar Wilton on this project to develop a census representative sample of 1008 adults balanced to Statistics Canada demographics on age, gender, region, and language via our proprietary consumer panel and programming and hosting solutions.

Please enjoy the full blog post by clicking here.

Ready to start your own online or telephone tracker? Please get in touch with us!

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